Visitor
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2 Messages
XB 10 Gateway
When I signed up for Xfinity in, I was told I would receive a Gareway that supports Wifi 7. When my X-Gig plan was installed, i received an XB 7 which supports Wifi 6. When will I get the XB 10 that will support the promised Wifi7?
Again
Expert
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34.9K Messages
3 days ago
@user_KentUtah2026
Not Accessibility/disability related. Moved to Customer Service.
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XfinityJustinM
Official Employee
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1.1K Messages
3 days ago
Greetings @user_KentUtah2026,
Thanks for filling us in. As you can see by viewing the Overview of Xfinity Wi-Fi Gateways and Routers article we have quite a few pieces of state-of-the-art Internet equipment that fits customers needs. Each of those devices has some eligibility criteria that must be met in order to use that particular gateway or router. The XB10 will be making it's way around to more customers as time goes on, but at this time it is only available to customers on our Full Duplex infrastructure (FDX) or new customers on any infrastructure that qualify for a getting started kit (GSK). We would be more than happy to take a closer look at your network to determine if you are receiving the latest and greatest that you qualify for. To get started please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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