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user_f0u94o
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Tuesday, January 27th, 2026 5:02 AM

XB10 (Sacramento CA)

How do I get the full functionality or features from the XB7.  I got double-band only (2.4 and 5)

  • Tri-band WiFi option: Yes
  • 2.4 GHz connected client limit: 100
  • 5 GHz connected client limit: 100
  • 6 GHz connected client limit: 100

Plus, how come I don't see IVP6??

Thanks

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6 days ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

6 days ago

Good evening @user_f0u94o, and thank you for reaching out on our forums. I see that you are not seeing the 6 Ghz channel on your Xb10.  In order to see IVP6, please ensure your devices are Wi-Fi 6E/7 compatible, as older devices cannot see this band. Have you also tried restarting your gateway?

 

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user_f0u94o

Visitor

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3 Messages

Good morning,

My mobile devices are Iphone 7 Pro and 16 Pro Max which are supposed to be 6E compatible.

Desktop is also 6E compatible.

Xfinity App shows 2 bands and IPV4 only.

Thanks

I did tried re-starting the modem.

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6 days ago

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XfinityAngie

Official Employee

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2.3K Messages

 

user_f0u94o, we need to review your plan to make sure you are set up with the correct package.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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6 days ago

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