Hello cappy40 Happy New Year to you, and thanks so much for reaching out here on our Xfinity Forums! To receive an XB10, you must be in a service area that supports symmetrical download/upload speeds. You can use our Xfinity Plan Builder to see if these speeds are available to you.
EG
Expert
•
115.1K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAlfonso
Official Employee
•
2.2K Messages
6 hours ago
Hello cappy40 Happy New Year to you, and thanks so much for reaching out here on our Xfinity Forums! To receive an XB10, you must be in a service area that supports symmetrical download/upload speeds. You can use our Xfinity Plan Builder to see if these speeds are available to you.
Also see Overview of Xfinity WiFi Gateways and Routers
0
0