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kr123
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Saturday, January 24th, 2026 5:38 PM

xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle.  How do I fix this?  

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20 minutes ago

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kr123

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8 days ago

Current XB7 firmware level is CGM4331COM_8.3p5s1_PROD_sey

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XfinityRaul

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2.5K Messages

8 days ago

@kr123 The option to toggle On/Off bridge mode through 10.0.0.1 webpage requires you to complete the following troubleshooting steps via the Xfinity app.

 

1. Open the Xfinity app on your phone.
2. Go to the WiFi tab (bottom).
3. Select View WiFi equipment > Advanced settings.
4. Select Admin Tool online access.
5. Toggle the switch to Allow and tap Save.
6. Refresh the 10.0.0.1 page on your computer; the toggle should now appear. 

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kr123

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Admin Tool access was already enabled in the app.  I disabled it and selected Save, then I enabled it and selected Save.   I refreshed the 10.0.0.1 page, no change.  I logged out of the 10.0.0.1 page and logged back in, no change, toggle is still not there.  I have also tried removing power to the XB7 for 60 seconds, then plugging back in again.  No change.

(edited)

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8 days ago

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kr123

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Looking at the Console of the raw page javascript, I see this, a syntax error is reported.   If I look the code itself, I can see there is code for the button, perhaps this syntax error prevents it from displaying?

jquery-migrate-1.2.1.js:21 JQMIGRATE: Logging is active

at_a_glance.jst:495 Uncaught SyntaxError: Unexpected string

locale/it.json?t=5897611:1  Failed to load resource: the server responded with a status of 403 (Forbidden)

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8 days ago

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XfinityEva

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Thank you @kr123 have you also tried to clear cache and cookies? Different browser? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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kr123

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Yes, DuckDuckGo, Chrome and Brave, and have cleared all browser metadata, no change.

(edited)

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8 days ago

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kr123

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 See the "var productName=" statement below, that is flagged as invalid Javascript.  This looks like a coding error to me, that is preventing the toggle from being displayed.
  var brandName = "Xfinity";
    var productName = "" "";
$("#bridge_switch").radioswitch({
id: "at-a-glance-switch",
radio_name: "at_a_glance",
id_on: "at_a_glance_enabled",
id_off: "at_a_glance_disabled",
title_on: "Enable bridge mode",
title_off: "Disable bridge mode",
state: "off"
});

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8 days ago

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user_nek7ua

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40 minutes ago

Hey, I'm having this issue as well. XB8 on firmware CGM4981COM_8.2p7s1_PROD_sey

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XfinityRay

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3.6K Messages

Hi there, @user_nek7ua! Thanks for reaching out about the Bridge Mode toggle. I have seen this a bit in the last 2 weeks. It seems to be related to a past modem on your account being hung up in the deletion process. I have opened a ticket each time for our engineering team to manually remove the hung up modems and that has fixed the problem. The modem has to be factory reset once they are done with their work. From there, the toggle should show once again. We will get this fixed!

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 minutes ago

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