Hello, and welcome to the Xfinity Forums, Paulthemasonjar! As a reminder if you ever experience service issues the Xfinity app works great to troubleshoot, and sometimes swapping out the equipment does not get to the root of the issue. Our team is also here to assist with troubleshooting and can help ship replacement equipment. A shipping fee may apply. So you're aware you can always swap out equipment at a nearby Xfinity service center. Please let us know how you'd like to proceed.
Resetting your gateway is a great first step, Paulthemasonjar. What device are you using to test the speed? Have you tired another? What online functionally are you having an issue with. Thank you for being our eyes and ears on the other end so we can help ensure you're able to get the most out of your Xfinity internet. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.
- XfinityThomasA
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for sharing, Paulthemasonjar. Are you testing the speeds over wifi using a phone or hardwired to your modem using a device like a compute contected via ethernet? Have you noticed issues on certain devices or rooms within your home? What online funcationlay are you having an issue with? For example, streaming a video, loading a webpage or using an app? - XfinityThomasA
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Paulthemasonjar
Visitor
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4 Messages
5 days ago
I’m only getting 81% of my speed. How can I get a xb8 upgrade?
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XfinityThomasA
Official Employee
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3.2K Messages
5 days ago
Hello, and welcome to the Xfinity Forums, Paulthemasonjar! As a reminder if you ever experience service issues the Xfinity app works great to troubleshoot, and sometimes swapping out the equipment does not get to the root of the issue. Our team is also here to assist with troubleshooting and can help ship replacement equipment. A shipping fee may apply. So you're aware you can always swap out equipment at a nearby Xfinity service center. Please let us know how you'd like to proceed.
(https://www.xfinity.com/local/store-offers?q=32.3383%2C-111.0455)
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