Visitor
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1 Message
XER10
Multiple attempts at calling the store for an XER10. I have fiber 2gig and run my own equipment. The XB7 only has a 1gig out. I need to order one and no one has been able to help. Very frustrating.
Visitor
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1 Message
Multiple attempts at calling the store for an XER10. I have fiber 2gig and run my own equipment. The XB7 only has a 1gig out. I need to order one and no one has been able to help. Very frustrating.
XfinityLinda
Official Employee
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2.8K Messages
6 days ago
Thanks for meeting us here in our community about your XER10 concerns, @user_5nfpit. We're happy to review your account and see how we may be able to help. Please send us a Direct Message with your name and complete service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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