1 Message
xFi Complete Wifi Assessment
I was told that I would receive an email 14 days after beginning service detailing whether I was eligible for an xfi pod (which I'm paying for through xFi Complete anyway?). However, I have yet to receive that email (greater than 14 days) and the wifi in my house is still extremely poor. I am unable to even access some of the items on the xfinity site without moving my laptop to be next to the router. What are the next steps to improve wifi connection in my house or to cancel xfi complete as the main thing I purchased that for was to have a xfi pod knowing that I would likely need it for the elevation in my home.
EG
Expert
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109.9K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDilary
Official Employee
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2.1K Messages
7 days ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityDilary
Official Employee
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2.1K Messages
7 days ago
Thanks for allowing us to help investigate and resolve your xFi Complete Whole Home Assessment concern, user_ct73yf. I'm glad we were able to honor the free 1-pack 2nd Gen xFi pod. If you need anything else, don't hesitate to create a new public post. I will mark this issue as solved. Have a great rest of your night.
(edited)
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