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user_tkr55
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Thursday, December 5th, 2024 4:52 PM

Xfinity Agent Call-Back

Can you please provide a way to get a callback from a customer service agent ASAP?

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1 day ago

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user_dr88fk

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1 day ago

I also need a live agent call back. I have multiple issues I need help addressing. I have been trying repeatedly to speak to a live agent and get the same auto response options that don’t address any of my needs. If I don’t speak to a live agent, I am canceling all of my services. This is terrible customer service.

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XfinityThomasB

Official Employee

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1.7K Messages

Howdy user_dr88fk,

We would love to help. Can you provide some details on the issue? Our team is a corporate based team, rest assured, anything you might need help with, we can help. Our support is provided right here on our forums. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_cvn2k7

1 Message

1 day ago

Customer service? I asked a rep for the number to file a complaint and they gave me the wrong number and some bogus email address that doesn't exist. I'm about to go to social media and see if I can get them to respond to me there. This is RIDICULOUS!!! Spent 2 hours on the phone with 6 different people all telling me something different and now I can't even talk to someone to complain about it. How is that even possible? I work retail and get grief about customer reviews CONSTANTLY but these guys are free from scrutiny? I don't believe it.

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XfinityDena

Official Employee

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2.9K Messages

I am sorry for how your experience has made you feel @user_cvn2k7 If you feel more comfortable and would like to call, you can contact us by calling 1-800-266-2278. I would be happy to pass along this feedback or if you go to http://my.xfinity.com and scroll to the bottom there will be a link that says "Submit Feedback". That is where you will want to provide your feedback. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

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