1 Message
Xfinity app keeps saying "xfinity internet required"
I made a change to my plan yesterday and I was disconnected from internet. Since then the xfinity app keeps acting like I don't have an internet plan and prompts me to shop for a plan when trying to activate modem.
XfinityBradM
Official Employee
•
915 Messages
21 days ago
@user_br0lu2 Our team can take a look at your account and provide some insight as well as assist with activating a different modem. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
0
0