Xfinity Assistant is USELESS when you need to talk to an actual human

How in the world are you supposed to get ahold of an actual human when you have an "unusual" issue (read: something that's actually a normal issue to have but requires a human tech or customer support representative) that the Assistant isn't equipped to deal with?! It just keeps running you in circles with its scripts of things you can ask about and its inadequate categories of things that it will forward you to a human for. This happens both in the online chat, through the app, over text message, and over the phone.

Examples of "unusual" issues:

- Needing to reschedule a service appointment at your home because something came up and you can no longer be there at the prearranged time

- Needing help troubleshooting an issue with the Xumo box (Assistant just keeps looping back to the "how to get Xumo" links)

- Anything else that isn't in the Assistant scripts and requires that an actual human be on the call/chat in order to fix it.