Visitor

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8 Messages

Saturday, November 15th, 2025 7:45 PM

Xfinity Assistant reminding to upgrade Xfinity Gateway, timing question...

Hi there,

I have been offered a new gateway for my service address with option to automatically ship it.

I need to do this for my parents and will need to be present so I have to time it out.

About how long does it take after requesting the equipment through the assistant to ship and receive the gateway?

Thanks,

~DR

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Accepted Solution

Official Employee

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848 Messages

29 days ago

Good afternoon user_479b6c. Shipments are typically received within 3-5 business days. Often times deliveries are received on the quicker end. 

 

Visitor

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8 Messages

Thanks Jon, That's very helpful for planning.

Official Employee

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391 Messages

No problem at all. Is there anything else I can help you with this evening?

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