3 Messages
Xfinity Assistant
The Xfinity Assistant is not helpful in communicating regarding a need for problem resolution. I have tried this twice in the past 24 hours with promises of a resolution and guess what? The problem with it having a working phone, modem or tv still exists! What has happened to talking with a human being . This system is not user friendly for an 86 yo person!!
XfinityVianney
Official Employee
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1.7K Messages
9 days ago
@user_anwv8x
Thank you for letting us know about your experience with the Xfinity Assistant. It’s clear how important it is for you to get a reliable solution quickly, especially for your dad’s phone, modem, and TV services. We understand that connecting with someone directly can make all the difference, especially when resolving essential service issues for an older family member.
We’re here to make sure your dad gets the assistance he needs, and we’ll do everything we can to address this quickly. Thank you for your patience and feedback.
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EG
Expert
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107.1K Messages
8 days ago
The concern is not "accessibility / disability" help related..................... Topic moved here to the proper help section.
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