Visitor
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1 Message
Xfinity Assistant
I can't get a live person on the chat and the wait times are too long over the phone. I was offered internet by Quantum for $60 a month. I'm currently paying between $114 and $130 with Xfinity. When I signed up it was $50 bucks a month. I am ready to cancel unless it can be lowered. I am the only one using internet in an apartment... should not be this expensive.
EG
Expert
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114.1K Messages
20 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.2K Messages
20 days ago
Thank you for reaching out to our team here. I will be happy to explore all the options we have for your service from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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