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Thursday, October 24th, 2024 4:00 AM

Xfinity BROKEN

Right as I finished writing here to state that Xfinity was totally inoperable and could not be contacted no matter what, the site crashed!! What a coincidence!!

I’ve been trying for almost 2 weeks to get an internet subscription. Xfinity’s website will not let me. No matter what. My account that I’ve signed up for repeatedly and have confirmation for doesn’t seem to exist either. I can’t sign into anything.

The website finally started working enough to let me purchase a subscription, but I received to receipt or confirmation. And I still can’t sign into the website or app to view anything. And the outrageous AI agent can’t comprehend the problem I’m having and keeps telling me to do the one thing I can’t do - sign in. 

I absolutely need confirmation ASAP on whether or not a subscription was established. And I need it canceled because I cannot access anything regarding it. I need a receipt. I need to talk to a human. 
My job also demands I don’t have my phone for approximately 10 hours. By the time I get off, there aren’t humans available to speak with anymore. Who do I even talk to for customer support?? Why does Xfinity make it so impossible??

Official Employee

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2.5K Messages

1 month ago

Thank you for reaching out @atzjae. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. I would be happy to check on services for you. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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