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CB57
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09/21/2026 12:36 AM

Xfinity CABLE in Folsom, CA is PATHETIC

Xfinity cable tv FREEZES in video, sound and recordings.  In Folsom, CA I’ve complained multiple times and they do NOTHING.  Thank God for antenna, Roku and YouTube.

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XfinityQuemekia

Official Employee

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1.4K Messages

1 day ago

Thanks for reaching out @CB57, I completely understand how frustrating it is to deal with freezing video, audio issues, and disrupted recordings. Please let me know if you are still having trouble with your Xfinity cable TV signals, so we can get this sorted out. While I know you have run into frustrations in the past, we want to make sure your service works perfectly! 

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XfinityAlfonso

Official Employee

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2.9K Messages

 

CB57 This definitely isn't the experience that we want for you as our valued customer. We'd love to assist as much as possible in resolving these ongoing service concerns. 
 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

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