Xfinity canceled my internet

I did not request for a cancellation, at 12:30 am my service just went out. I log on to a message stating I was no longer an xfinity customer. I never requested a cancellation. This is unacceptable. As a result I had to purchase new services and it also created a new account number and also kept the original account number. I am no a happy customer right now, I am debating on taking my service elsewhere. This has to be against the law.

Responses

XfinityBillie

Official Employee

•

3.4K Messages

2 hours ago

user_b2enzu Thank you for taking the time to reach out to us here on our Xfinity Forums. I am truly sorry to hear that you are experiencing this interruption in your services. I would love to take a look and see what is happening with your account and why your services were interruption. Please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_b2enzu

Xfinity canceled my internet

XfinityBillie

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