🚨 Xfinity / Comcast – Property Damage Nightmare 🚨

I need help and answers.

Xfinity recently sent contractors from USA Cable Inc to bury a wire for my internet. These workers caused serious damage to my lawn and property and the damage extended into my neighbor’s yard as well. When I tried to ask the workers if they would fix it, neither spoke English and couldn’t respond. As they were leaving, I immediately called Xfinity to file a complaint and was given a report number. I asked them to mark the issue as urgent.

The next day, I received a verified text from USA Cable Inc asking what the damage was. I sent photos and videos clearly showing the damage. Their response? They “don’t do landscaping” and asked if I could get quotes so they could reimburse me.

I got three quotes and provided the lowest one, which totaled a little over $2,300. Their reply? Comcast doesn’t want to pay that much. They offered to “fix the rocks” (which wasn’t even the main problem!) and claimed the grass will “grow back over time.” That is not acceptable.

👉 Here’s what’s wrong:

• Huge exposed orange wire still running through my yard into my neighbor’s
• Large trench-like holes left open across the entire line
• Property and landscaping completely ruined
• No follow-up or call back from Xfinity
• No accountability, and now they want to do the cheapest, fastest patch job instead of restoring it properly

I told them I’m not looking for an “easy fix” I want my yard restored to the way it was before they came out. This is not only negligent, it’s starting to feel illegal. I haven’t been contacted in three days, and nothing has been done. My yard is still destroyed, and the wires are still exposed.

📢 Xfinity – fix this now or I will be forced to take next steps.
This includes pursuing legal action and reporting this issue to local authorities, utility commissions, and media if needed. I’m not accepting a partial fix or a lowball offer. I want full repair and compensation for the damage your contractors caused.

I expect a response immediately.
This isn’t just frustrating it’s unacceptable.