Visitor
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1 Message
Xfinity contractor damaged my lawn
My neighbor was getting internet / cable service which required a Xfinity contractor to dig up my yard. They left behind a muddy mess. Please tell me that Xfinity plans to send someone out to return to fix this mess by properly sodding / seeding. I have pictures, this is not okay. Additionally, in the process the contractor also damaged my internet line requiring multiple phone calls and a service technician to come out and fix. While I now have internet, it is frequently being dropped and is running incredibly slow at times. Please Xfinity… make both of these issues right.
XfinitySeth
Official Employee
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898 Messages
2 hours ago
Howdy user_ig7e13, and thanks for stopping by our community to share your concerns. It's never our intention to leave your property with blemishes after our local teams work in your area, but any time it does happen, we want to by made aware so we can make things right asap! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to gather the information you have to pass to our local teams that can get this fixed 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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