Visitor
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1 Message
Xfinity Customer representatives- Worst than a Nightmare
On March 24, 2026, I spoke with Byron ([Edited: "Personal Information"]) from the Advanced Team. I was kept on hold for 1 hour and 25 minutes regarding a pending credit of $82.62 for a device balance. Despite his assurances, the issue remains unresolved.
This is not an isolated incident; I have reached out numerous times over the past year, resulting in multiple ticket numbers (Ticket # [Edited: "Personal Information"] Ticket # [Edited: "Personal Information"], Confirmation # [Edited: "Personal Information"], Ref # [Edited: "Personal Information"]) and broken promises. This latest experience, involving deceptive "help" while I was kept on hold for an excessive period, is unacceptable. Due to Xfinity's consistent lack of service and inability to resolve a simple billing error for over 12 months, I am requesting immediate escalation and final resolution.
XfinityAlyssaA
Official Employee
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2.5K Messages
13 hours ago
Good afternoon @user_bn3hs3, and thank you for reaching out to us on our community forums regarding your device balance credit. We truly appreciate your time. We’re very sorry to hear about the frustrating experience you’ve had so far — we understand how upsetting this can be, and this is certainly not the experience we want for our valued customers.
We’re happy to pass along your feedback about the wait times, and we can absolutely help by reviewing your previous tickets to work toward a resolution. To get started, could you please send us a Direct Message with your full name and service address?
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