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user_u72v37
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Thursday, February 12th, 2026 4:21 PM

Xfinity customer service

I like Xfinity services, but if I cancel my account, it will be because of its awful on line customer service. We couldn't get Netflix the other night by voice command, and the Xfinity agent advised me to update my Netflix account, even though I said I could get Netflix on my other TVs. The problem wasn't my Netflix account, it was a problem with the Xfinity X1 box. Agent was clueless. Finally, I solved the problem with a system refresh. How is it possible I know more than the Xfinity agent? 

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24 days ago

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XfinityJorge

Official Employee

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2.8K Messages

24 days ago

 

user_u72v37 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I am sorry to hear about the trouble you had trying to get some help with your equipment issues, I am glad that you got it resolved. If you would like we are happy to work together to make sure we do an account review and we make this right. Please shoot us over a DM with your complete name and service address to get started. 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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