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user_bx2pnc
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Monday, April 27th, 2026 8:23 PM

Xfinity cut my cable

My neighbor was getting a new line installed and in the process Xfinitys contractor cut mine. I've been without service for a week and now they tell it could be as long as 14 more days to replace the underground line! Can we not get a temporary overhead line or some kind expided service!      [Edit: removed Personal Identifying information]

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11 hours ago

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XfinityEva

Official Employee

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2.4K Messages

11 hours ago

@user_bx2pnc 

I am so sorry for the experience and want to make sure we help in any way possible. Have you signed up for our Appointment Waitlist? You can text WAITLIST to 266278. We also recommend checking out any nearby hotspots to maintain connection while you await your appointment. You can auto-connect through the Xfinity app on your iPhone or Android phone. 

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user_bx2pnc

Visitor

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2 Messages

I did the waitlist and the technician determined the cable was cut by the previous team. Since he could not do underground restoration, I would have to schedule a new installation. This means waiting for dig services first, then the underground team. I'm aware we can hotspot for Internet but we steam most of our TV 

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11 hours ago

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XfinityJohnG

Official Employee

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2.7K Messages

Thank you for already trying that waitlist option. I will be happy to see if there are any options we can find for you from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 hours ago

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