Visitor
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1 Message
Xfinity damaged my house
Hi,
Xfinity sent a technician to my house, and he decided to replace the cable line running to my house. In the process, the technician cut through my irrigation system. I spent $175 getting the irrigation system repaired (not sure how much water leaked out as a result of this, that also cost me money). I've been trying to talk to customer support for 3+ months trying to get compensated for the damage to my house (including submitting the invoices for the repair twice and having two technicians visit my house to inspect the damage).
The customer support team has sent me in circles, continuing open and closing tickets.
How do I get compensated / get a credit?
XfinityJamesC
Official Employee
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2.7K Messages
12 days ago
Greetings, @user_f97b43! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your irrigation system was damaged, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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