Visitor
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2 Messages
Xfinity damaged my sprinkler system and I can't reach anyone
Xfinity buried a cable at my house, and while doing so, they destroyed my underground sprinkler system and drain pipe as well. I can't reach anyone by phone, so I went to the local Xfinity store. They submitted a claim, and 2 days later, a regular technician showed up to fix my internet.... I asked why he was there, and he said there was a ticket. I showed him the damage ticket, and he said someone would follow up. I just received a text stating the case is closed! I can't believe this! I can't reach anyone. Is my only option to sue?
XfinityAmira
Official Employee
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4.2K Messages
10 days ago
Hello user_yx8afk! Thanks for visiting our Xfinity Forum about this damage claim. We appreciate you being a customer with us and certainly know the importance of getting this addressed as soon as possible. Please know my team is here to support you and would love to further look into this. We also promise to stick with you until a resolution has been reached!
To better look into this claim for you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_yx8afk
Visitor
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2 Messages
2 days ago
This enabled me to get in touch with someone, but they still aren't doing anything. They said someone would be reaching out, but nobody has. Xfinity's service is as bad as any I've ever encountered. This is unbelievable.
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