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user_amnji3
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Thursday, August 14th, 2025

Xfinity [edited for language]

Customer service is so bad I'm about to cancel my service. Can't get anyone to bury a cable!! This is the last straw I'm afraid.

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26 days ago

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XfinityAmandaB

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27 days ago

 

user_amnji3 That is not the experience we want any customer to have. Thank you for making a post for help with this line. It looks like we asked you to send a private message a few days ago in response to a similar comment you made. We are still here to help. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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user_amnji3

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You all have been sending to the wrong email address and I told the agent that!!! This has been taken care of only because I have been persistent and relentless in pursuing xfinity.  Next time I have to deal with a problem like this I WILL cancel my service. Your customer service SUCKS! Nothing about xfinity is user friendly. Nobody wants to be passed around to foreign countries where you cant understand them and they don't know what they are doing. Spending an hour on the phone will not happen again.

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26 days ago

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XfinityJorge

Official Employee

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2.5K Messages

We assure you that our team is here happy to help over this platform and that we will do everything to turn this around. Can you please follow the steps above and send us a DM so we can start working on this? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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