Visitor

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1 Message

Wednesday, July 22nd, 2026 12:18 AM

xfinity essential

Said I was approved never received my equipment 

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Expert

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119.7K Messages

11 days ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.9K Messages

11 days ago

 

user_1s4lqh Thanks for submitting a post. Did you receive a confirmation email for the order after you were approved for the Internet Essentials plan?  Another email would be received with the tracking information for the shipment as well.

 

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