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Visitor

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1 Message

Sunday, June 29th, 2025 2:28 AM

Xfinity getting started kit not shipping

I ordered my plan along with the getting started kit on 23rd June. I have not received any email or notification regarding shipping yet. The app shows rhay My order is pending

Official Employee

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299 Messages

2 days ago

Hello @user_9d7l69. Thank you for reaching out on our Community Forum. I would love to take a look at the account and see what is going on. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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