2 Messages
Xfinity has cost me my job
I did private message but i got a message about voilating policy cause i sent them a DM. Not good customer service. I have had issues with service dropping so a while now. Tech came out weeks ago said signals to my house were [Edited: "Language"]. ran a temp line till other crew could come run a better line and bury it, which line worked after but took weeks for them to come bury the line so it laid in the road. Anyways, i work from home, i also have the highest internet speed available here (1300 mbps) and xfi added, i have missed work all this week due to dropping connection constantly. Xfinity cancelled my appt without consent from me for this last tuesday and when i got with them i was informed no tech available till saturday. Not once did they seem to have any empathy that they are causing me alot of missed days. I really like this job and dont want to lose it. The issue still isnt fixed and I am so upset with Xfinity. anyone else have this constant dropping connection?
XfinityAlyssaA
Official Employee
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2K Messages
5 days ago
Good evening @user_7rf74u, and thank you for reaching out on our Community Forums regarding your experience, we appreciate it. We appreciate your feedback and are sorry to hear about your frustrations as this is never how we want our customers to feel. As someone who works from home as well, I completely understand where you are coming from and how important stable internet is. I see that you stated you had an appointment cancelled, were you able to get that rebooked? Has that cable line also been buried? If you need any assistance rebooking your appointment or having the cable line buried, please let us know and we'll be happy to help. We want to make sure your concerns get resolved.
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