Xfinity has failed me horrendously

I created a post today about how Xfinity has been charging me incorrectly for the services they provide, as on February 3rd I created a chat with them (of which they transferred me 6 times to different people over the course of 4 hours) to see if we could only use Latino/Spanish channels instead of Choice TV. The first person said they could not, then we got transferred. The next person said they could and that it would be $140 a month for the change, including all of our other existing services. They said they put it through and before I could confirm then disconnected. I was then transferred to someone else to ask if it worked, and they told me it never happened and that the discount was actually only $10 off of my monthly. After saying that I had screenshots stating otherwise, they corrected themselves and said yes it was $140 actually and that they put it through. I checked our TV’s and all the non-Spanish channels were gone, and my statement had decreased by about $70. Come the next payment I have to make, the price went right back up to what it was originally, however the English channels were still gone. I now had to create another chat dreading the same process. The first Agent told me that the price change never happened and that they would only give me a $10 credit per month. Again, I told them I had screenshots stating that I had paid significantly less for the month due to the conversation(s) I had with other agents and had already agreed upon them. I went through 6 different people over 3 hours and nothing was resolved. So I took to this forum to make a post with all the screenshots I had of all the conversations, talking about how they are charging me for things I don’t even have and denying it. I also stated that I would take legal action if I couldn’t get a resolution to my money essentially being stolen. I got a response on the post from “XfinityVictor” who told me to start a chat on here. I did, and he kept me in that chat for 2 hours with a response maybe every 30 minutes. From 10:30PM to 12:49AM EST. Not only did he waste my time, but he didn’t resolve anything. I have gone through every facet this company has “provided” its consumers, and it seems like they have purposefully created a system that makes it as difficult as possible to resolve any sort of issue. I’m disappointed and appalled.