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fiftiy5o
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Friday, November 8th, 2024 3:42 PM

Xfinity hotspot

I am having an issue with hotspots.  I am out of town for work and I am trying to use Xfinity hotspots.  I keep getting pointed to Spectrum hot spots using the Xfinity app ...I tried logging on and nothing .. is this correct on the fact that Xfinity and spectrum share hotspots? If so why can't I log in 

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14 days ago

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XfinityAlfonso

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14 days ago

Hello fiftiy5o the Wi-Fi Hotspot feature in the Xfinity App will show nearby Wi-Fi Hotspots, but not all can be connected to. Since it is a Spectrum Hotspot, you would need a Spectrum account ID/password to login, like you do with Xfinity. 

 

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fiftiy5o

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3 Messages

Lol, so how is Xfinity able to claim these as hotspots when you can't use them?

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14 days ago

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XfinityAlfonso

Official Employee

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1.2K Messages

The Hotspot App function does search for secured public connections. Both Spectrum and Xfinity offer free secured hotspot access for their customers, but this does require the proper login to access. 

 

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14 days ago

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fiftiy5o

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While I understand that just seems deceptive. Because me knowing a hotspot is in my area means nothing if I have no way of accessing it .

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14 days ago

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XfinityAlfonso

Official Employee

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1.2K Messages

That makes sense, and we can take your feedback on the Xfinity App to make improvements on the Hotspot functionality. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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