Visitor
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1 Message
Xfinity hotspot
I paid for the hotspot and I used my phone and email it's saying I don't have an account and the money was taken I'm supposed to be able to connect to two devices at a time and can't connect
Visitor
•
1 Message
I paid for the hotspot and I used my phone and email it's saying I don't have an account and the money was taken I'm supposed to be able to connect to two devices at a time and can't connect
XfinityBradM
Official Employee
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1.6K Messages
14 hours ago
@user_x7025h Frontline representatives do not have the access to WiFi passes and support for those. All of the refund and support information can be found in the confirmation email you received. I wish we were able to provide additional assistance but that service is all self-service and outside our support ecosystem.
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