1 Message
Xfinity internet contract
I had an Xfinity 2-year contract with $10 per month internet service that ended on March 26, 2025. Two weeks before the contract ended, I spoke with an agent to renew it for $35 per month with the same internet speed for 12 months. Last month, I paid $33. However, yesterday I received a new bill for $70 per month. When I called, the agent told me the promotion had ended, and my contract renewal was not processed. When I spoke to the agent on the phone a month ago, she double-checked that the price was $35 per month and that it was a one-year contract. I believe this is incorrect. What steps should I take next? Can I file a complaint with the FCC?
Latoque
Expert
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29.6K Messages
8 days ago
Moved from Email forum.
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XfinityKassie
Official Employee
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1.7K Messages
8 days ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityChristy
Official Employee
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1.9K Messages
7 days ago
user_atdcql Thank you again for reviewing your account with us today. I am glad we were able to explain and assist with all your billing and service concerns. Our team is here to help 7 days a week if you need anything else.
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