Xfinity internet customer service level is HORRIBLE

1. A modem included in my service never arrived - I had to reach out to CS and it took a couple of days to get it.

2. I tried to activate the modem and it didn't work so I scheduled a technician visit. The technician said a cable was broken and would schedule another visit of a special team, which could take a week. I waited and no one was coming. I had to reach out to CS to schedule another visit. They had NO IDEA what was going on.

3. The same technician came again. He managed to activate my modem but the cable could not be properly placed in the cable port, so my wall remained super ugly. He said he would schedule a visit of a special team for this issue. Guess what happened? I waited like 2 weeks and nothing happened. Now I am scheduling another visit and explaining everything to the CS team again. Of course, they don't know that I have an issue.

4. My internet use was delayed a lot and I asked to adjust my billing cycle because I didn't want to pay for the times without service. A CS person said he or she would do that for me for sure. AGAIN, NO ACTION WAS TAKEN. I had to reach out again to get the compensation.

Why is it so hard just to use the internet as normal? Why does it take a month? Why do I have to talk to 10 different people just to start using the internet service properly?

The level of the CS is terrible and I am so done.

I chose Xfinity because Xfinity is the only option that I have here. But I promise I will look for other providers and switch to them as soon as I find one.