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Visitor

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3 Messages

Saturday, June 7th, 2025 8:35 PM

Xfinity Internet Discount for Umemployed

Hi,

Is there any Xfinity internet discount for unemployed people? 

Expert

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111.5K Messages

29 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.6K Messages

29 days ago

Hello, @user_wl

To find a suitable plan please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Visitor

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3 Messages

Hello @XfinityThomasC 

Can you take a snip of the direct message icon for me? I don't see that chat icon or bell icon at top right corner of this page. 

Thanks.

Official Employee

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1.8K Messages

im not able to post pictures here.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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3 Messages

Hi @XfinityRoberto 

Thanks for the info. I was able to find the 'Direct Message' icon. I just sent a message to Xfinity support. Thanks. 

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