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elizabethb1
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Monday, March 2nd, 2026 12:48 AM

Xfinity internet support

Our internet and cable  are out- second time in two months. Customer service was not helpful. Isn’t there something you ca do before Wednesday????? I’ve been with your company for over 25 years and I am considering switching companies bc the customer service is not good at all. 
please respond with some options for fixing our internet and cable. 

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Updated 

5 days ago

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XfinityAbel

Official Employee

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61 Messages

5 days ago

Hi @elizabethb1 thanks for posting on our Xfinity Forums. I'd like to do everything I can to help with the service related problems. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

(edited)

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