Visitor
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1 Message
Xfinity is a masterclass in corporate incompetence and customer abuse.
Trying to cancel my service and return equipment shouldn’t feel like surviving a hostage negotiation—but here we are. You call their number and instead of a human, you’re shoved into their digital torture chamber: a broken web chat that drags on forever. It’s not just inconvenient—it’s intentional. They designed this process to make you suffer.
After 20 minutes of robotic nonsense, I finally reached a live agent, explained everything, and guess what? They transferred me. No notes, no context. I had to repeat everything all over again like the first conversation never happened.
This isn’t customer service. It’s psychological warfare.
All I want is to return their equipment and walk away, but Xfinity treats that like an act of rebellion. Honestly, canceling this service feels like escaping a toxic relationship—gaslighting, stonewalling, and making you question your sanity.
If you’re thinking about signing up with Xfinity, don’t. If you’re already stuck, get out while you still can.
XfinityJorge
Official Employee
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2.3K Messages
2 months ago
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