Xfinity is deceptive about it's equipment rental policy and charges for data you're not able to receive

Hello

I did keep the plan as unlimited data. When I started tweaking my bills to save money at the beginning of May, I opened one cell line plus the internet package I mentioned for $110 a month. Internet was supposed to be $60. When I took off the modem, it was to save on the $15 a month rental. Now I'm being charged $80+ and every time I talk to someone from Xfinity, I'm given a different reason. Two times ago, the fee was because of unreturned equipment.  You guys also added some knock off roku to my account that I don't want or need. Earlier today I was told it was because I'm now using my own equipment. Now you're saying that it's because I have unlimited data.

Let's talk privately so that we can go over your account details. I can say with absolute certainty, however, that we don't charge you to use your own modem. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

@XfinityVianney​ Xfinity does not like ppl using their own equipment, especially routers.I get our plan's download speeds when my pc is connected to only the modem but when i hook my router up, the speeds go down around 400 mbps. [Edited: Inflammatory]

@Chiweeniemommy22 Hello! I would love to take a look at your service to figure out why you aren't getting your full speeds with a 3rd party router connected. When you log into your router's interface, can you run a speed test from there? Also, I recommend rebooting your modem while you have your router connected. Also, are you using an Xfinity Gateway? If so, make sure you put it in Bridge Mode to prevent double NAT.