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user_3ormtz
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Visitor

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3 Messages

10/01/2026 8:35 PM

Xfinity is repeatedly blocking First Baptist Church of Glenarden including the main church link, fbcglenarden.com

Xfinity has started blocking links belonging to First Baptist Church of Glenarden.  Started being a problem with the new security.  This is one of the largest churches in the DMV.  Why in the world would they block them?  Each time you submit a report they unblock, but it doesn't stay unblocked.  You have to repeat the process. This is just totally unsatisfactory.  What is the permanent fix for this??

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10 hours ago

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XfinityRay

Official Employee

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4.3K Messages

20 hours ago

Greetings, @user_3ormtz! Thanks for reaching out about the website being blocked. A website can be blocked by Xfinity CyberSecure. If a website seems blocked by mistake, you can submit a review request at spa.xfinity.com. The team will review the request, and you should get an update within three business days.

 

To submit a request to have a blocked website reviewed for possible unblocking:

  1. Go to spa.xfinity.com.
  2. Select Report an issue at the bottom of the page.
  3. Select I can't reach a website that I want to go to from the drop-down menu. Then, click Continue.
  4. Enter the full URL for the blocked site.
  5. Enter your email address to get a confirmation email.
  6. Add any other comments you’d like to provide.
  7. Click Review.
  8. Review your answers. Then, click Submit.

If these are the steps you have been taking, I recommend reaching out directly to the Security Policy Assurance (SPA) team. This link shows their contact information and available hours, https://spa.xfinity.com/contact-us. 

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user_3ormtz

Visitor

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3 Messages

Thank you. I had already submitted the report, twice.  It was corrected and then occurred again.  I will use the SPA team contact information.

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10 hours ago

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XfinityGabriel

Official Employee

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3.6K Messages

 

user_3ormtz, No problem. While we have you, do you have any billing concerns or any additional service issues that we can address? We want to ensure you are completely satisfied. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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10 hours ago

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EG

Expert

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121.8K Messages

20 hours ago

Moved here.

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