Xfinity keeps asking me to return equipment they never gave me

No other services, I only used Xfinity Internet

@XfinityQuemekia​  Hi Xfinity, there is no other services, could you please check my account? thanks!

@user_vbkqq7 I appreciate the update of only having Xfinity Internet service. Our internet only customers can get a Flex (old name)/Xumo (new name) streaming box, which typically is the equipment I see being referred to when assisting with similar concerns. 

The box in question is the Arris Xi6 which is the last picture on this link: https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

- Does that equipment look familiar? 

No.. I was using my own model which is write.

@user_vbkqq7 thank you, I really appreciate you answering the questions. I can definitely look into the equipment further, when you have time. Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it