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user_wv13pg
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Visitor

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2 Messages

Sunday, September 14th, 2025

Xfinity lied!!

I gave transcripts of a chat where the agent said I could move from an old legacy plan to the new plan for the same amount I’m paying now. We agreed to move and lost a bunch of channels. We were lied to!!!!  Every week we lose more channels!  What a deceptive practice and deceptive company!

 

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2 hours ago

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XfinityEva

Official Employee

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2K Messages

2 hours ago

@user_wv13pg Thank you for visiting Xfinity Forums for your concerns with your recent plan change. Our current lineups are available on https://www.xfinity.com/learn/channel-lineup-bundles you can also log into your account and check out the channels you currently have. 

 

Any channel changes are announced 30 days before on your statement to help you make some changes if needed and make sure you don't miss out on your favorites. 

 

We can definitely take a look at the channels that are not part of your plan anymore and check out if they perhaps moved to a different tier or may be offered on a bundle of their own. 

 

Feel free to send us a direct message with your full name and service address to get started. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_wv13pg

Visitor

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2 Messages

I’ve chatted and called. No one will acknowledge the issue. They tell me they are premium channels. I don’t care. I was told I’d have exactly what I had if I change and that was a lie. I have screenshots and transcripts that back me up. I pay the same and get less 

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2 hours ago

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XfinityMarshante

Official Employee

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466 Messages

Hello @user_wv13pg, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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2 hours ago

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