Visitor
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3 Messages
Xfinity lies.
LIED to by no less than FOUR agents. Payment arrangement not help up on their end. Took money when they ASSURED they would not. The 'supervisors' have ZERO actual power. I have worked in customer service years and Xfinity is a DISGRACE. They make EVERY reps job harder. [Edited: "Solicitation"].
[Edited: "Solicitation"]
XfinityAmira
Official Employee
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4.2K Messages
10 days ago
Hello user_icygx6! Thanks for taking the time to visit our Xfinity Forum. We value you as a customer, so it's unsettling to hear you feel this way. I do apologize for any frustration we have caused you, and my team would love to see if we can be of any further assistance.
To be sure I understand, you had a payment arrangement setup and the payment came out sooner than the arrangement date, is that correct?
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