xfinity Loyalty Customer weekly awards

Dear Rep,

Today is Thursday 8/13 and about 5 am I checked in to what was listed as claimed awards. All was there. At 10:05 am I claimed 3 rewards and had something else to do returned and now I have no claimed rewards. How do I get list back?

Thank you.

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XfinityGabriel

Official Employee

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3.4K Messages

5 days ago

user_06b049, Hi there! Thank you for reaching out. I can understand how frustrating it would be to see your claimed rewards no longer appearing after you had successfully viewed and redeemed some of them earlier today. I am sorry to learn about this experience. We'd be happy to take a closer look. Could you please let us know whether you're accessing your rewards through the Xfinity app or the website? If possible, please also try signing out and back in to see if the rewards list refreshes.

2

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user_06b049

Visitor

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18 Messages

Thank you for your response. Everything is back to normal and my claimed rewards list has returned. Thanks Xfinity.

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4 days ago

0

XfinityOrlandoM

Official Employee

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3.6K Messages

@user_06b049

Thanks for the update. I’m glad the rewards page is now working as expected. Do you have any other questions or concerns I can help with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

0

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user_n8smea

Contributor

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35 Messages

5 days ago

I'm having the same problem. This appears to be happening to many (if not all) users. There are many other threads with users reporting the same issue.

0

Customer Service

user_06b049

xfinity Loyalty Customer weekly awards

XfinityGabriel

user_06b049

XfinityOrlandoM

user_n8smea

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