xfinity membership status

I am at my wits end. I have been a customer for 8+ years. I recently moved to a new address, did it on the phone with a representative, and for some reason, my membership status has not transferred over. Not only that, but apparently it was removed from my old account too. I have been calling for days and even tried the chat and I just keep getting the run around. One representative told me it should be fixed within a few minutes to up to 24 hours, I called back the next day and another representative told me it may take 3-5 months to fix.

They each told me I could upgrade to the 1 gig internet and I told them I don't want to upgrade, I am perfectly fine with the plan that I have.

I feel like I'm being punished for moving. Does customer loyalty not mean anything to this company? I need this to be fixed ASAP... I had the free Peacock subscription with this too, so that's gone as well. I am extremely frustrated.

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XfinityChristy

Official Employee

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2.8K Messages

15 days ago

user_tzvchx I’m really sorry you’re going through this. After being a customer for so long, I completely understand why this feels frustrating, especially with the mixed answers and everything tied to your move. You shouldn’t be losing your membership benefits or getting the runaround just for transferring service. I’d like to help get this figured out and make sure your account and perks are corrected. Please send a direct message with your full name and service address, and I’ll take a closer look and work on getting this resolved for you.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_tzvchx

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2 Messages

@XfinityChristy I have sent a direct message to Xfinity Support as requested.

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15 days ago

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XfinityChristy

Official Employee

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2.8K Messages

user_tzvchx I’m really glad we were able to get this resolved for you, and I appreciate you sticking with us while we worked through everything. I know that situation was frustrating, especially with your long history with us, so thank you for your patience and for giving us the chance to make it right. Your loyalty truly means a lot to us, and we’re always here to support you. If you ever have any questions, concerns, or need help in the future, please don’t hesitate to reach out. Our team is here 7 days a week and always happy to help. And of course, if you’re ever interested in taking a look at any of the other services we offer, like Xfinity Mobile, we’d be glad to go over options with you anytime.

Thanks again for being part of the Xfinity family!

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8 days ago

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Customer Service

user_tzvchx

xfinity membership status

XfinityChristy

user_tzvchx

XfinityChristy

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