Visitor
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1 Message
Xfinity mobile scam
I was scammed out of $700 plus dollars for a phone I didn't know I was charged for. The rep I spoke with told me she could see that there’s no history of the phones data ever being used. It’s been over a month since they last told me Xfinity will investigate and give me a call about a refund and I haven’t heard anything. Please help?
XfinityJeff
Official Employee
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137 Messages
2 days ago
Good morning @user_powlwz, and thanks for posting your issue to the Xfinity Forums. I know that I do not like getting charged for something that I am not aware I am getting charged for, so I can understand the frustration that your issue is still unresolved. On the plus side you have reached a team or experts that can take a look at this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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