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user_2s2unz
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Friday, July 17th, 2026 7:54 AM

Xfinity mobile support

Name on acct. [Edited: "Personal Information"]

Mobile account # [Edited: "Personal Information"]

I switched my mobile account to a different carrier and the device payments have been charged every month since I'm switched. I am now trying to pay off the device in full, Everytime I try to make a payment or even update my payment card on file I continue getting this response, "sorry there is no mobile account associated with my Internet account. I am not even able to make the payment as a quick pay option. I just want to pay off my old device please!!!

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Updated 

16 days ago

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XfinitySara

Official Employee

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2.7K Messages

16 days ago

Thank you for posting this, @user_2s2unz. How about we take a closer look and see if there's a way to escalate things on your behalf? Could you please send our team a direct message to continue?

 

How to send us a direct message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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