XFINITY MOBILE

Oh no, that's incredibly frustrating to experience the same billing error again, especially when you're not even using the line! We understand your confusion and concern. It's our priority to get this straightened out for you. Have you tried reaching out directly to our Mobile support team @user_2bnbue?

 Xfinity employee charged a iPhone 16 to my account. How do I know? well he called the same day offering us a lower rate on our Xfinity service! That should have been red flag right there. He sent the Xfinity codes to my text just LIKE Xfinity always does! He asked question that he should not have asked and then said OK the billing department will call you next to confirm. At that point, I knew it was not authentic! I immediately checked my bank account...now mind you I did not give him any information on my bank account but because he sent me codes, he then had access to my account. There was a new charge of down payment on a brand-new iPhone 16 that I did NOT order, approve or authorize, I called Xfinity immediately telling them all about it and they were very sympathetic and all saying they would look into it. THEY DID NOTHING AT ALL. About an hour after receiving the iPhone from Fed Ex, a guy calls saying he was from Xfinity and apologized for the confusion. He also sent the codes to my text to give him as Xfinity always does. I told him I would return it to the Xfinity store but he said OH NO I will send you a fed Ex label which he did BUT it was addressed to apparently his home not Xfinity, I called Xfinity telling them this and even sent the label. AGAIN...Nothing at all. No help Nothing! NOW Xfinity has me past due and owing for the iPhone that I did not order. I have talked to over 20 people there with absolutely no help whatsoever!!!!

It was a pleasure, @user_2bnbue working with you in private today and getting your Xfinity Mobile concerns addressed. We do appreciate you and your business!-Richard