Visitor
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4 Messages
Xfinity, mobile
Order a new phone from xfinity. 3 days ago call to find out where it's at and I'm told it's under review by the system. And nobody can do anything about it, they have no answer. As to why I have not received my phone yet, but they were quick to charge my card for the phone . 4 people and 2 1/2 hours later. No answer as to where my phone is. Xfinity is the worst service.
XfinityRaul
Official Employee
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2.9K Messages
17 days ago
@user_n6d4j0 I appreciate you making us aware of the negative experience you're currently experiencing with this phone order. I would be more than happy to review your account to see what's the status. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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