Xfinity mobile

Greetings, @user_zyi9r3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Xfinity Mobile service, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.

Can you please tell me a little more about what's been happening? Are you having service or connection issues with your phone, or did you have concerns about billing or pricing? I want to make sure we can get this taken care of correctly the first time. I will be standing by.

I am so far past unhappy, the light from unhappy will take a hundred lite years to reach us.  All I'm trying to do is switch my wifes line from Xfinity to Verizon.  They knew that, but didn't give me a transfer pin.  After 4 HOURS on the phone that day, I got frustrated and hung up.  Called yesterday for the second time, was told we owed $968.00 on my wifes phone.   I said "as I told the guy yesterday, I don't care what it costs make her phone work"!   I paid the bill, did I get a transfer pin?  Nope was told it would take 24 hours by some guy I could hardly understand in a foreign country with other operators hooting and hollering in the background.  Today I've called, I've been sold a bigger TV package,(took 2 hrs)  and have been on hold one hour waiting for a transfer pin.   I'm P.O. ed