Xfinity My Account

I tried replying to this question about 5 previous times. I've tried in multiple browsers on my Windows computer, multiple browsers on my Android phone, and a MacBook. The "Sign In" button, when clicked on any of those devices wouldn't do anything. No pages would attempt to load. Other times, it would load a pop-up attempting to (I'm guessing) grab my credentials as I'm logged into my Xfinity Account (you can see my name in the profile) but then it would just spin and never redirect to actually logging me in. And then all of my post would disappear when I'd refresh the page minutes later. It's those kinds of things happening again.

I have a screenshot from the salesperson chat transcript and, given the multiple devices and such I've tried (and clearing browser data), I'm thinking it's not on my end. But, yeah, to escalate that's what I've tried. I also just restarted my modem. The rest of everything on the Internet is working fine. Only issues with Xfinity websites and authorizing my login info as pages change (another example, if I go in to check on Internet speeds, it shows my name in my profile so I'm obviously logged in, but click the link and it says I need to log in but then doesn't allow me to log in. It sends the 6 digit code to my email or phone and then doesn't log me in).

Seems to be something to do with all of the redirects and URL's your servers use to go from one page to another within the Xfinity system. Just watching the URL's jump all over when it's working correctly looks exceedingly ridiculous. Why the need for multiple authentications when going from my Xfinity Account dashboard to "manage my plan"? Just seems weird.

Here's an example of your forums.xfinity.com website not loading the graphics on Windows 11 laptop with Chrome, Edge, or Firefox and I also tried on an Android phone with Chrome and Edge. But at least I can post again and it's authenticating my login when I click "login" now. So I guess that might be a small win, if it continues working...

So really no website maintenance today like the salesperson told me was happening and probably why I was having issues? Was he lying? Or does Xfinity just not communicate well to their customer support reps?

Or, as you can see below, I'm logged in (I scratched my name out...notice it also offers "sign out" so I'm obviously logged in). But when I click "Manage Plan" it asks where I live. If I type in my address, it then asks me if I have an account, if I'm moving to this address, etc. I select "I have an account" and then it asks me to sign in. But when I try to sign in a pop up opens and a circle spins forever or it give an error 400 bad request. 

Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

@XfinityBrianH​ done. But another topic the Xfinity Support person said there is website maintenance occurring. So, if maintenance is occurring, is it worth wasting our time troubleshooting until they're done? And the sales person this morning said there was maintenance. But then XfinitySara above said there aren't any open tickets about maintenance. So, I'm just kind of confused. If they're messing with things and doing maintenance, I'd think it's a waste of time for us to troubleshoot until they fix things? Is that logical? Or is there a reason to troubleshoot?