Xfinity not issuing my refund

Good afternoon @user_qdeq94, and thank you for reaching out on our Community Forums, we appreciate it. I see that you reached out due to delays in receiving your refund, thank you for letting us know. I completely understand where your frustrations are coming from and if I was in your shoes, I'd be upset as well. Rest assured, our team is on your side and this is never how we want our valuable customers to feel. We'd be happy to look into your refund concerns further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further. 

@user_qdeq94

Thanks for reaching out to us in regards to your refund that you're expecting, this link https://www.xfinity.com/support/articles/refunds-from-xfinity has great information on what to expect when  xfinity owes you a refund.

As we discussed the equipment charges were removed off your account which delayed the refund being processes,

Your account now shows the refund due to you, the refund is processed, within four to six weeks from the date the refund was processed you will get an e-mail to see how you want to receive that refund and you just go to https://www.xfinityrefunds.com/ to claim that refund fill out the information on how you want to receive the refund  

thank you for being a part of Xfinity and do hope to service you again here in the near future