Visitor
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3 Messages
Xfinity Now Mobile.
[Edited: "Solicitation"] First off, you could never, EVER talk to a person via phone.You only can chat you have no choice and postpaid mobile , won't help you. Just like the previous person i have an account I have service, phone is working, but on the app it wants me to buy new service see my information. So I go buy new service with another carrier, try to get my port out pin, and they won't give me my pin because they won't let me see my information unless I buy service again. Mind you , my service renews in three days and it's either I renew my service and pay again just to see my information. In other words, I have an active account phone is working. But in the app, it wants me to buy service like I dont have an account. So i'm stuck with paying 2 services because nobody at xfinty will help. They are horrible and if i lose my number I had for years, I will file a complaint with every bureau I know. [Edited: "Solicitation"]
XfinityKei
Official Employee
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2.2K Messages
11 days ago
@user_q2ooha Thanks for reaching out to our team for help with your Now Mobile account. Our team is limited with mobile accounts, but we can help. As a friendly reminder for a seamless port-out, you should keep your account active until the number is released automatically. Once the port-out is approved, the line is deactivated, and billing stops right away. I have a link with more details on how you can request your pin using the Xfinity App at https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service
Paying for two accounts is not the experience we want for you. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_q2ooha
Visitor
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3 Messages
10 days ago
I'm giving an update on this, because they tell you to send them a private message like they are helping you and they don't. Still same problem, they have not fixed this problem since I posted days ago, now I have a service for a new carrier i paid for days ago that i cannot port out to because they won't fix it and give me the pin. It's almost like they don't want you to leave their service. Now I'm faced with either pay for the renewal of the service tonight or they cut off my phone because I want to switch my service and not pay another month. They don't care, I'll be in a snowstorm with no phone. I will let the world know this situation, so I plead to you, don't do it, don't get Now mobile prepaid, you will be sorry.
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